CS

Here is the Customer Success Playbook for Growth Genie:

It's core elements are:

• Customer Red Flags 🚩

• Aligning Customer Success & Sales

• Onboarding

• Stakeholder mapping

• Ideal customer profile types inc. goals & challenges

• Renewals & upsells

• Identifying churn risks

• Probing questions (that open up buyers about their challenges)

• "Power stats" around problems and industry trends

• Customer stories 

• Questions to help understand VS overcome objections

The problem with most CS playbooks is they are:

❌ Too focused on widgets & features

Our playbooks are:

✅ Customer focused

Want an editable version of this playbook to use as a template?

Reply to this email and I'll send one over.